1. Information We Collect

We collect different types of information depending on how you interact with our platform. Some of this we get directly from you, and some we gather automatically as you use our services.

Personal Information You Provide

When you register for an account or use our services, you might give us:

• Your name, email address, and phone number
• Business details including ABN/ACN where relevant
• Financial information related to your management activities
• Communication preferences and contact details
• Payment information when subscribing to premium features
• Documents and files you upload to our platform

Automatically Collected Information

Our systems collect certain technical data when you use calivoraxent:

• IP address and device information
• Browser type and operating system details
• Pages visited and features used
• Time stamps and usage patterns
• Referral sources and navigation paths

2. How We Use Your Information

We're pretty straightforward about why we need your data. Everything we collect serves a specific purpose related to making our service work better for you.

3. Legal Basis for Processing (Australian Context)

Under Australian privacy law, we process your personal information based on several legitimate grounds:

• Your explicit consent for specific processing activities
• Performance of our contract with you
• Compliance with legal obligations under Australian law
• Our legitimate business interests, balanced against your privacy rights
• Protection of your vital interests or those of others

4. Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share data with specific partners and service providers who help us run calivoraxent effectively.

Service Providers

We work with carefully selected companies that help us operate our platform:

• Cloud hosting providers for secure data storage
• Payment processors for transaction handling
• Email service providers for communications
• Analytics tools to understand platform usage
• Customer support platforms to assist you effectively

Legal Requirements

Sometimes we're required to disclose information by law. This includes responding to valid legal requests from Australian authorities, court orders, or when necessary to protect our rights or the safety of others.

5. Your Privacy Rights Under Australian Law

Australian privacy legislation gives you several important rights regarding your personal information. Here's what you can do:

1. Access Your Data: You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually free of charge.
2. Correct Inaccuracies: If any information we have is wrong or outdated, you can ask us to fix it. Most details can be updated directly in your account settings.
3. Request Deletion: You can ask us to delete your personal information, subject to certain legal exceptions like record-keeping requirements.
4. Object to Processing: You have the right to object to certain types of data processing, particularly for marketing purposes.
5. Data Portability: You can request your data in a structured, commonly used format to transfer to another service.
6. Withdraw Consent: Where we rely on your consent, you can withdraw it at any time through your account settings.

To exercise any of these rights, contact us at support@calivoraxent.com. We'll respond to your request within the timeframes required by Australian law.

6. Data Security Measures

Protecting your information is something we think about constantly. We've implemented multiple layers of security to keep your data safe from unauthorized access, alteration, or destruction.

While we implement strong security measures, no system is completely impenetrable. We encourage you to use strong passwords and enable two-factor authentication where available.

7. Data Retention and Deletion

We don't keep your information longer than necessary. How long we retain data depends on several factors, including legal requirements and legitimate business needs.

Retention Periods

• Active Accounts: We retain your information for as long as your account remains active
• Financial Records: Seven years, as required by Australian tax law
• Communication Logs: Three years for support and quality purposes
• Marketing Data: Until you unsubscribe or request deletion
• Technical Logs: Typically 12-18 months for security and troubleshooting

Account Deletion Process

When you request account deletion, we follow a specific process:

1. Your account is immediately deactivated and you lose access to services
2. Personal information is anonymized or deleted within 30 days
3. Some data may be retained longer where required by law or for legitimate purposes like fraud prevention
4. Backup systems are purged during regular maintenance cycles

8. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These small files help us remember your preferences and understand how you use calivoraxent.

Types of Cookies We Use

You can control cookies through your browser settings. Keep in mind that blocking certain cookies may affect your ability to use some features of calivoraxent.

9. International Data Transfers

Your data is primarily stored and processed in Australia. However, some of our service providers operate globally, which means your information might occasionally be transferred outside Australia.

10. Children's Privacy

calivoraxent is not designed for or directed at individuals under 18 years of age. We don't knowingly collect personal information from minors. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

The "Last Updated" date at the top shows when this policy was most recently revised. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

Continued use of calivoraxent after policy changes means you accept the updated terms. If you disagree with any changes, you can close your account by contacting our support team.

12. Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, we want to hear from you. Here's our process for addressing privacy complaints:

1. Contact our privacy officer at support@calivoraxent.com with details of your concern
2. We'll acknowledge your complaint within 5 business days
3. We'll investigate the matter and provide a response within 30 days
4. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)